Payment Specialist

Full-Time | Irvine, CA | $22/hour

We are seeking a detail-oriented and motivated Payment Specialist to join our team in Irvine, CA. In this role, you will handle cash collections for institutional loans, private loans, cash payment plans, and past-due balances for inactive student accounts. You will also support the Collections Supervisor in coordinating efforts with institutional loan servicers and third-party collection agencies, ensuring all activities comply with regulatory standards.

Key Responsibilities

• Make 80-100 outbound calls daily to contact inactive students with past-due balances and obtain payments.
• Complete outbound calls, emails, and letters in alignment with assigned monthly and weekly collection goals.
• Ensure full compliance with HEOA Disclosure, Regulation Z, Truth in Lending, and CFPB requirements.
• Perform skip tracing to locate borrowers.
• Maintain required daily/weekly collection activity levels.
• Assist the Collections Supervisor with data collection, reporting, and coordination with third-party agencies.
• Use internal system databases efficiently to support collection activities.
• Help train the Collection Associate when needed.

Qualifications

• Associate's degree (A.A.) from a two-year college or technical school;
• OR 6 months-1 year of related experience/training;
• OR equivalent combination of education and experience.
• Strong interpersonal skills and the ability to work sensitively with students and families from diverse socioeconomic backgrounds.
• Excellent written and verbal communication skills.
• Knowledge of collection-related regulations, including HEOA, Regulation Z, and Truth in Lending guidelines.
• Ability to analyze numerical information and work with data accurately.
• Proficiency in Microsoft Office, especially Excel and Word.
• Strong skip tracing skills and familiarity with system databases.

What We're Looking For

An ideal candidate is proactive, goal-oriented, organized, and committed to maintaining compliance while delivering strong results. You communicate clearly, stay focused in a fast-paced environment, and take pride in exceeding expectations.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.